ACCOUNT

How to register?

On the right-hand side of the page, put your cursor over the circle icon and a login/ register drop down menu will appear.

Lost password?

Click on “lost your password?” under the “Login/register” and enter your username. You will then receive a link to reset your password via email.

What is the reward point and how to use it?

All registered members are entitled to BM reward points for every purchase. BM rewards points can be used to offset on the next order purchases. Every $1 spent will be entitled to BM reward points as follows:

Standard VIP: 1 BM reward point for $1 spent

Silver VIP: 1.5 BM reward points for $1 spent

Platinum VIP: 3 BM reward points for $1 spent

You may visit our VIP page for more information.

Having troubles with your account?

Kindly drop us a message under the “contact us” tab or email our customer service at customer.care@yuyucollection.com.sg.

How to use coupon code?

Upon checkout, please enter the coupon code and click “Apply Coupon”.

How to use BM reward points?

Upon checkout, you will be able to see the current BeautyMaker reward points and the amount worth you have in your account.

How to choose free gifts?

You can choose your free gifts in the product listings or cart page. You will be able to add to cart when meet required spending amount of purchase.

How to close my account?

Please contact our customer care to assist on you at customer.care@yuyucollection.com.sg or click here.

ORDER

How to order?

See something you like and would like it to get it? Just click on the item and add to cart! It will appear in your shopping cart on the upper right-hand side of the page.  You may continue shopping or choose to checkout.

Need help to order?

If you need help to place an order, you may call or whatapps us at 8798-3737 and we will be happy to assist you.

How to cancel my order?

Please contact us at customer.care@yuyucollection.com.sg. However once the order is on delivery, we are unable to cancel the order. You may return to us for refund or exchange. Please check our exchange & return policy.

Exchange/refund

We provide 14 days of return to all customers who have purchased from www.beautymaker.com.sg.

Please refer to the chart below on the exchange conditions:

Non-returnable items

Following are non-refundable merchandise:

  • Items received more than 14 days.
  • A used or unsealed product, except certain stated conditions
  • Product not sold by www.beautymaker.com.sg
  • Product damaged by the user
  • Product with missing part
  • Free gifts

If a refund is needed, we can refund to your account balance through the mode of payment method.

Return Request

Please contact us by dropping a message under “Contact us” tab or drop us an email at customer.care@yuyucollection.com.sg

How do I exchange / return on my item(s)?

Please click here for more detailed information.

How long do we take to refund your order?

We will refund your order within 7 working days including the evaluation of the return item(s).

For bank transfer payment, please provide us your bank account information for us to proceed the refund.

For credit and debit cards, the refund will be reflected in your credit card statements. Please note that the period of refund and reflect your credit card statements will depend on the bank.

SHIPPING AND DELIVERY

How long is the processing time?

We will need 1-2 working days to pack and dispatch your order via our delivery service partners.

After your parcel is picked up by our delivery service partner, the time taken for your parcel to reach you depends on the mode of delivery you chose. The tracking information will be available in your order. Please refer to the below for more information.

How much does shipping cost?

Singapore:
Standard courier – within 3-5 days – $3.99 (Usual $5.50) (Free delivery above $50)

Next day courier – $5.99 (Usual $9.90)

Cash On Delivery within 3-5 days – $3 (Usual $6.50) (Free delivery above $50)

Cash On Delivery Next day courier – $5.99 (Usual $9.90)

Malaysia:
Standard courier – within 5-7 working days – Flat Rate $7 (Free delivery above $100)

International:
DHL Standard Packet Plus – Fix price SGD20 regardless of the total weight. The average delivering receiving from 10-21 days.

My delivery tracking number is untraceable.

Normally upon item is delivery on the day, the tracking status will be available the working day. If tracking number is still untraceable for more than 3 working days, please contact us and we will assist you asap.

PAYMENT

What are the payment methods available?

We uses direct credit card & debit card using SmoovPay secured payment gateway, PayPal credit card & debit card, PayNow, Cash on delivery and bank transfer in www.beautymaker.com.sg

We also welcome walk-in purchase and to try our testers. (NETs, PayNow, GrabPay and cash ONLY)

Bank transfer information:

Bank Acct (Singapore)

OCBC Bank Current Acct: 641480710001

DBS Bank Current Acct: 003-939702-0


Bank Acct (Malaysia)

OCBC Bank Current Acct: 708-122526-9

After you have made your bank transfer, please contact or email customer.care@yuyucollection.com.sg and entering the details of the transaction. After we receive the information, we will need about 1-2 working days to verify the payment.

How do I change payment method if order is confirmed?

You may change the payment method in your account order.
https://www.beautymaker.com.sg/my-account/orders/

Is custom duties and taxes included?

We are not subject to custom duties and taxes for your country.

PRODUCTS

How do I know if I’m buying genuine items?

We guarantee all our products are 100% Authentic Guarantee or we will do 100% refund without hesitation.
We treat all our customer like a VIP to us and we aim to provide excellent good service to you. As a responsible seller, BeautyMaker Singapore will always inspect all products to ensure the fine quality standards before we mail out your order(s).

What’s the product expiry?

For the expiry of the product, you can check it on the packaging itself or you may contact us to check for it. Normally expiry date is within reasonable and acceptable range, we will specify the near to expiry date products in the listings and these products are normally in our clearance sales category.

REVIEW

How does the review-reward-system works?

You can earn 30 BM Reward Points for every image review submitted.

Points can be used to redeem reward products or used for further discount during checkout.

ACCOUNT

How to register?

On the right-hand side of the page, put your cursor over the circle icon and a login/ register drop down menu will appear.

 

Lost password?

Click on “lost your password?” under the “Login/register” and enter your username. You will then receive a link to reset your password via email.

 

What is the reward point and how to use it?

All registered members are entitled to BM reward points for every purchase. BM rewards points can be used to offset on the next order purchases. Every $1 spent will be entitled to BM reward points as follows:

Standard VIP: 1 BM reward point for $1 spent

Silver VIP: 1.5 BM reward points for $1 spent

Platinum VIP: 3 BM reward points for $1 spent

You may visit our VIP page for more information.

 

Having troubles with your account?

Kindly drop us a message under the “contact us” tab or email our customer service at customer.care@yuyucollection.com.sg.

 

How to use coupon code?

Upon checkout, please enter the coupon code and click “Apply Coupon”.

 

How to use BM reward points?

Upon checkout, you will be able to see the current BeautyMaker reward points and the amount worth you have in your account.

 

How to choose free gifts?

You can choose your free gifts in the product listings or cart page. You will be able to add to cart when meet required spending amount of purchase.

 

How to close my account?

Please contact our customer care to assist on you at customer.care@yuyucollection.com.sg or click here.

ORDER

How to order?

See something you like and would like it to get it? Just click on the item and add to cart! It will appear in your shopping cart on the upper right-hand side of the page.  You may continue shopping or choose to checkout.

 

How to cancel my order?

Please contact us at customer.care@yuyucollection.com.sg. However once the order is on delivery, we are unable to cancel the order. You may return to us for refund or exchange. Please check our exchange & return policy.

 

Exchange/refund

We provide 30 days of return to all customers who have purchased from www.beautymaker.com.sg.

Please refer to the chart below on the exchange conditions:

Non-returnable items

Following are non-refundable merchandise:

  • Items received more than 30 days.
  • A used or unsealed product, except certain stated conditions
  • Product not sold by www.beautymaker.com.sg
  • Product damaged by the user
  • Product with missing part
  • Free gifts

 

If a refund is needed, we can refund to your account balance through the mode of payment method.

 

Return Request

Please contact us by dropping a message under “Contact us” tab or drop us an email at customer.care@yuyucollection.com.sg

How do I exchange / return on my item(s)?

Please click here for more detailed information.

 

How long do we take to refund your order?

We will refund your order within 7 working days including the evaluation of the return item(s).

For bank transfer payment, please provide us your bank account information for us to proceed the refund.

For credit and debit cards, the refund will be reflected in your credit card statements. Please note that the period of refund and reflect your credit card statements will depend on the bank.

SHIPPING AND DELIVERY

Can I collect my order directly from Yuyu?

Yes, you can! You can come down to our main office at 38 Jalan Piminpin #05-11 Singapore 577178. It’s a 5 minutes walk away from Marymount MRT

How long is the processing time?

We will need 1-2 working days to pack and dispatch your order via our delivery service partners.

After your parcel is picked up by our delivery service partner, the time taken for your parcel to reach you depends on the mode of delivery you chose. The tracking information will be available in your order. Please refer to the table below for more information.

How much does shipping cost?

Singapore:

Qxpress courier – within 2 days – $5.50 (Free delivery above $50)

QX Quick courier – 1 day – $9.90

Malaysia:

DHL Standard Packet Plus – 7-10 days – RM12.80 (Subsidized rate) (Free delivery above $50)

The rest of other countries:

Different rates apply. The calculation is available during checkout and average delivering receiving about 1-2 weeks.

PRODUCTS

How do I know if I’m buying genuine items?

We guarantee all our products are 100% Authentic Guarantee or we will do 100% refund without hesitation.
We treat all our customer like a VIP to us and we aim to provide excellent good service to you. As a responsible seller, YuYu collection will always inspect all products to ensure the fine quality standards before we mail out your order(s).

What’s the product expiry?

For the expiry of the product, you can check it on the packaging itself or you may contact us to check for it. Normally expiry date is within reasonable and acceptable range, we will specify the near to expiry date products in the listings and these products are normally in our clearance sales category.

REVIEW

How does the review-reward-system works?

You can earn 30 BM Reward Points for every image review submitted.

Points can be used to redeem reward products or used for further discount during checkout.